Appointment Guarantee

In order to secure your appointment time, a credit card is required to schedule any appointment longer than an hour. Our stylists are commission-based, and this system helps to deter frequent cancellations/no-shows, and allows our team to fill their schedule with guests from our wait list, if this does occur.

Is my card information safe?

Absolutely! Once entered, our system is encrypted & completely secure.

I need to cancel my appointment, what is your policy? 

In consideration of your busy schedule and our full appointment book we require a 24 hour notice for cancellation. Cancellations made inside of that 24 hours or instances where guests do not show for appointments guests may be charged 50% of the total cost of services scheduled.*

*We understand that life happens, and sometimes it’s unavoidable to miss your appointment due to an illness or an emergency. We have exceptions in place for rare occurrences like this — just communicate with our front desk team!

What if i’m running behind to my appointment?

Please give our front desk team a call at (317) 858-5876, so that they can advise you. After 15 minutes, your appointment may need to be modified or re-scheduled. We will do everything we can to accommodate your service if time allows!

Will you send me a reminder?

Ultimately, our guests are in charge of frequency and type of reminders. Please let us know if you have interest in making changes to the reminder/confirmation process. As a courtesy we provide reminders at time of appointment, 5 days prior, and 24 hours prior via your choice of email, phone call, or text.

What is your tipping policy?

Tips are NEVER expected — refer a friend instead! A referral is the best tip that you could give our team, and is so appreciated if you had a great experience!

Do you offer children’s services?

We welcome guests of all ages for appointments, however we do not offer a children’s menu.

Do you allow children in the salon without an appointment?

For their own safety + the relaxation of other guests, we respectfully request no children in the salon under the age of 10 unless they are receiving a service and a parent is present.

Do you offer bridal services?

Yes! Contact Melanie Arvin, our bridal coordinator, for pricing, contract information & scheduling: Melanie@emsalon.com

What are your health & safety guidelines?

We are committed to the highest level of sanitation for the well-being of our staff and guests. Our team regularly sanitizes the high-traffic areas of the salon throughout the day & the salon employs a professional cleaning service to keep the salon clean & tidy. Hand sanitizer is readily available throughout the salon for our staff & guests to use.

Do you offer Gift Cards?

We do! Gift cards are available for purchase in-store or online through our website! If purchased online, they can be available to print immediately, or we are happy to ship!

Gift cards are redeemable for services and retail purchases & never expire! Not redeemable for gratuity & are final sale.

When will I receive my order? 

Orders are processed within 24 hours of receipt on the next business day. Your order will ship immediately after processing.  We ship with USPS and you can select the priority at point of purchase. 

How much does shipping cost?
Shipping prices vary by priority, size, and weight. 

IN STORE:

*We guarantee all of our Davines hair care products. If you are unhappy with your purchase for any reason, please speak with an administrative team member at the front desk for options. 

*OLAPLEX, Home decor, skin care products, food items, coffee, headbands, hats, scarves,  clothing, jewelry, gift cards, etc. cannot be returned or exchanged. These are final sale items.

*All items on sale are final sale, and cannot be returned or exchanged.* 

ONLINE:

We accept returns within 21 days from the delivery date and store credit within 30 days from the original purchase date. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards.

All sale items, foot wear, OLAPLEX, Home decor, skin care products, food items, coffee, headbands, hats, scarves, jewelry, gift cards, etc. are FINAL SALE. Shipping charges are non-refundable.

If you have questions regarding our return policy, please do not hesitate to ask! 

We appreciate your business!